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10 Day Policy
There are NO RETURNS unless items are reported and proven to be damaged, lost packages/items, and/or defective items.
Customers have 10 business days from the day that the order was received to report the following:
Damaged items, lost packages/items, defective items.
The customer will have 15 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 15 minutes the customer will be charged the restocking fee.
If order is rejected, customer will be responsible for all return label postage fees (per label).
All custom orders are final sales and cannot be returned.
If a product is used, it is a final sale.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
Corona Cash and Carry Returns:
210 Dupont St #102
Corona, CA 92879
Product(s) should be:
In good condition, in original packaging with all products, parts and accessories and the UPC Code on the exterior and Received in saleable condition.
Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box.
All returns will be inspected and must be 100% complete.
All free items included with a specific product purchase must be returned as well to receive credit.
It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Corona Cash and Carry.
No returns can be made on clearance sale items; these are considered final sales.
Credit will always be issued to the same credit card to which they were charged.
We will issue a refund within 7 business days of receiving and processing your approved return. It should appear on your statement within two billing periods, depending on your billing cycle.
Shortage, Discrepancy or Damaged Shipments:
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton(s). Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition.
Many times, it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please email our customer service department immediately at CORONACASHANDCARRY@GMAIL.COM
Shortage, discrepancy or damage claims must be filed within 10 business days after receipt. We will issue a return merchandise authorization (RMA) number if qualifying claim is made within the time frame stated.
You have 10 days to report any defective merchandise or parts. If you receive a defective product upon delivery and it’s not due to shipping damages, please contact Customer Service Support at CORONACASHANDCARRY@GMAIL.COMPlease have available order number and the original date of purchase for verification.
Types of Return Request:
Once return has been created, customer has 10 business days to return items
Return will expire in 10 days
Buyer refuses delivery25%Restocking Fee Applied
Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped byseller, 25% Restocking Fee Applied or item may not be eligible for return if damaged beyond repair.
Buyer receives an item materially different from what they orderedNo Restocking Fee Applied
Items arrives to the buyer damaged or defectiveNo Restocking Fee Applied
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrierNo Restocking Fee Applied
Order is returned as undeliverableNo Restocking Fee Appliedbut if buyer had knowledge or refused delivery of package (s) or wrong address provided by customer a $18 charge per box applied. Buyer returns an item and fails to indicate RMA# on shipment; $18 fee assessed asRMA Processing FEE(this fee may be added on to any additional fees that may be assessed to the order as result of non-compliance)
If you return products to the Corona Cash and Carry fulfillment center, you can check your order status by contacting Customer Service at CORONACASHANDCARRY@GMAIL.COM from 8:00 AM – 5 PM PST Mon- Fri. Be sure to have your order number available when you call. Within 48 hours after submitting your request, you will receive a response by email.
Accepted Payment Methods:
Credit Cards & Debit Cards
For your protection, CoronaCashAndCarry.com reserves the right to hold credit card orders for complete bank verification.
Credit & Debit cards (deducts from your bank account)
UPS Collect On Delivery (COD)
All checks must be made out to: Corona Cash and Carry
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